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Samsung issued an alert on Monday, asking owners of Galaxy Note 7 smartphones to immediately turn them off because of continued malfunctions.
There has been a complete suspension of sales of the Galaxy Note 7 from all major networks. And, in a statement from Samsung, they recommend turning the handset off and not using it.
Customers who have the Galaxy Note 7 device can replace it with a new device based on local availability and to call their place of purchase as soon as possible.
Samsung are starting investigations as to why the incidents are occurring but as a precautionary measure, urging everyone that has the first or second edition to power down the phones and return them to the place of purchase for a refund or an exchange for another Samsung product.
It appears as though Samsung were really keen to get the Note 7 out before the iPhone, but it appears it has cost the ultimate price. We’re sure Samsung will recover, by taking their time to introduce better phones, but they are going to be in a state of damage control for the run in to Christmas and this is likely to harm their brand image for some time.Samsung has also updated its recall page with the most recent information regarding where to return your devices.
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