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If you are having problems with placing your order, get in touch with us via the link below. Make sure that you describe the issue you are having in as much detail as possible, and include any relevant attachments. This will help us to promptly address the problem that you are experiencing.
Got a question? Our FAQs page is an easy way to get answers to common questions from our customers.
Do you have a problem with your order? Follow the steps listed below and you will be able to get any issues resolved as quickly and efficiently as possible.
If you reach out to the recycler that you used, they will be able to assist you with your order processing questions and provide you with order-specific updates. Choose a recycler from the list to see their contact details.
If you are unable to get in touch with your recycler, the Compare and Recycle customer support team are happy to assist you with any questions or issues that you may have.
If you have contacted your recycler and they have not been able to assist you with your enquiry, Compare and Recycle can get involved. You can do this by using our complaint form.
Please submit your complaint with the following subject line:Complaint [Merchant name and Order Number]
We will work closely with the recycler you used to resolve the issue and provide you with a response within 3 working days.
Are you a business seeking to join the Compare and Recycle platform? We would be happy to consider your application. Fill in and submit this form and we will get back to you as soon as possible.
If you're a business or organisation with 10 or more devices to sell then use the form on our business phone recycling page to let us know the details and we can provide you with a personalised quote.
Do you have a media request for Compare and Recycle? Email us and a member of our team will get back to you.
Compare and Recycle is operated and maintained by Atom Juice Limited.
