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Privacy Policy

At Compare and Recycle we are committed to protecting and respecting your privacy. This policy was updated on 26th of July 2018 and may change from time to time, so please ensure you are happy with the contents of this policy. By using Compare and Recycle, you are agreeing to be bound by this policy.

If you have any questions or concerns regarding this privacy policy and our practices, please send an email to contact@compareandrecycle.co.uk, or alternatively send your post to: (reminder to not send phones to this address)

Atom Juice Ltd 13 Limes Court Conduit Lane Hoddesdon Hertfordshire EN11 8EP

Who are we?

At Compare and Recycle, we're here to help you get more for your mobile. Compare and Recycle is a trading name of Atom Juice Limited, is registered in the England and Wales and our company number is 06176395.

How do we collect information from you? We obtain information about you:

  • directly from you when you place your order using a service on our website, contact us with an enquiry, or sign up to receive our newsletters.

  • by data reported on how you browse Compare and Recycle
  • by using a cookie file which is transferred and stored on the hard drive of your device to help us to improve Compare and Recycle and to deliver a better experience and offers.

What type of information is collected from you?

If you place an order on the Compare and Recycle website, the personal information we collect about you includes your name, email address, IP address, phone number, home address. We also collect your bank details if you select instant payment.

If you place an order on Compare and Recycle, we will collect your bank details and pass them over to our third-party recycling merchants for payment, and these will be deleted from our system once they have been passed over. Your personal information will be retained to assist with any support queries for 12 months, this will then be deleted from the system.

If you have requested to receive marketing from us we will retain your email address 36 months, we will send you regular emails, and if there has been inaction for the entirety of the period we will remove your data from our marketing list.

We also collect anonymised data about the way that you use the website, what pages you visit, how you enter the site and various other metrics, these cannot be identified back to you in any way, but are collected to help us improve the functionality of the website.

How is your information used?

We will use your information to:

  • process the order that you have submitted on the site
  • respond to customer queries
  • respond to merchant queries
  • send you communications that you have requested in the order process
  • share with police investigations where necessary and required by law
  • allow the site to remember you and to direct you to the information we think is of interest to you at no disadvantage to yourself
  • communicate our products, services, giveaways with you across various platforms
  • display advertising on Google Platforms and Facebook Platforms
  • research, report and improve Compare and Recycle services

Compare and Recycle may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services [and products]] (the "Purpose"). We use an external company, Trustpilot A/S ("Trustpilot"), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here .

Who has access to your information?

On the orders that Compare and Recycle handle on-site, you will provide us with the details we need for the transaction to take place. These details will then be processed and sent through to your selected Merchant. The personal information you provide will follow our retention policy so we can assist with support queries.

If you choose to have an instant payment into your bank account, you will need to provide your bank details. These will be processed and sent through to the Merchant so when they have cleared the order for payment, they can complete the transaction with payment into your bank account. Compare and Recycle delete your bank details after sending them through to the merchant. We will not sell your information to third parties and not share your information with third parties for marketing purposes.

Your choices

Newsletters:

You have a choice about whether you want to receive marketing newsletters from us. You can change your mind about your marketing preferences at any time by emailing us at contact@compareandrecycle.co.uk.

Website usage analysis:

You may choose not to accept cookies by going to your browser settings and activate option which allows you to refuse the transfer of cookie file. However, activating the setting may prevent you from accessing certain parts of Compare and Recycle website and services.

Advertising:

If you want to prevent getting the most relevant offers delivered to you via ads across Google Platforms, Facebook Platforms and third-party vendors, you can install ad blocker of your choice on your browser or manage your preferences by visiting Network Advertising Initiative opt-out page.

How can you access and update your information?

At the moment, we do not have the functionality to provide you this information without you putting in a formal request. You can make the request for all the information Compare and Recycle hold about you by emailing contact@compareandrecycle.co.uk.

Security precautions in place to protect the loss, misuse or alteration of your information Security and compliance are top priorities for Compare and Recycle because they are fundamental to your experience with the product. Compare and Recycle is committed to securing your personal continuity of access.

Compare and Recycle uses a variety of industry-standard technologies and services to secure your data from unauthorized access, disclosure and loss.

You can find a full overview of the Compare and Recycle security and compliance policy here. If you have any security concerns please contact the security team at security@compareandrecycle.co.uk.

Transferring your information outside of Europe

The information you provide to this site may be transferred to countries outside of Europe. We host our servers inside the UK. We use Amazon Web Hosting to host our data service and Amazon services comply with data protection regulation in the security of personal data.

All data is stored using industry standard AES-256 encryption with regularly rotated keys and strict access policies.

We will transfer information to and from our servers using SSL and by submitting your personal data, you're agreeing to this transfer, storing and processing of this data in line with the rest of our policy.

18 or Under

We are concerned to protect the privacy of youngsters and if you are under 18, please ask a parent or guardian to conduct the transaction.

Use of Cookies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to "remember” you and your preferences, either for a single visit (through a "session cookie”) or for multiple repeat visits (using a "persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions. Cookies may be set by the site that you are visiting (known as "first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies”).

Website Usage Recording

To help us improve the user experience of the website, we use different website usage recording systems that may record the usage on the website. However, this usage data is unidentifiable to the visitor and is anonymised.